And daft thing was I kept questioning they were not really BT. Anyway to cut a long story short they managed to get me to install bleep on one of our laptops. I’m disabled and currently am on my own as hubby is gone for a few days to a funeral so I feel very vulnerable.” So far, I’ve had 7 calls since 11am this morning. Interestingly they knew I was the account holder and not hubby. I have been speaking to BT for some weeks now about a BT TV problem and have received hoax calls from the same number. Those complaints date from August 2016 to present day, showing just how persistent the problem is. In one of many related forum threads on BT’s website, 349 people posted complaints about scams closely resembling Nicky’s call. Likewise, the frequency of people searching for the keywords “BT scam” on Google rose significantly over the past couple years:īT Internet customers in the UK should be on the lookout for similar scams. A survey of nearly 4,000 UK residents commissioned by Comparitech showed that more than one in three respondents who have landlines received a call from someone whom they know or suspect is impersonating a BT representative: Landline telephone service seem to be the largest target. BT tech support scam plagues UK customers Microsoft is the most commonly impersonated company, but the UK has seen a rise in complaints filed by BT Internet customers as of late. Tech support scams are not uncommon these days. I felt stupid and frustrated, especially with the bank as I had mentioned how I was vulnerable, but nothing was done about it.” “I felt like choices were taken away from me and was very stressed for a long time. “I was in pieces – it was so much money that was not just mine, but my parent’s legacy that I was saving for my children,” Nicky says. The money she had saved and was subsequently stolen was meant for her children: to pay for her daughters’ university tuition and put a downpayment on a house. In 2015, she suffered a stroke that made it difficult for her to deal with numbers and dates. Nicky is 58 years old and has been a primary school teacher for more than 25 years. is the victim of a tech support scam in which £34,000 (US$45,000) was stolen from her bank account by someone impersonating a BT Internet employee over the phone.
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